Terms of service

Welcome to BilAfiya. By accessing our website and purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our services.

1. General Conditions

  • By using this website, you confirm that you are at least 18 years old or using it under the supervision of a guardian
  • We reserve the right to refuse service to anyone at any time for any reason
  • We may update or modify these terms at any time without prior notice

2. Products & Information

  • We aim to ensure that all product descriptions, images, and prices are accurate and up to date
  • However, slight variations in color, packaging, or appearance may occur
  • We reserve the right to modify or discontinue products at any time without notice

3. Pricing & Payments

  • All prices are listed in PKR (Pakistani Rupees)
  • We currently offer Cash on Delivery (COD) as the primary payment method
  • We reserve the right to change prices at any time without prior notice

4. Order Process (COD Orders)

  • Orders may be confirmed via call or WhatsApp before dispatch
  • If a customer is unreachable, the order may be cancelled
  • Providing incorrect or incomplete information may result in order cancellation

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to courier or location factors
  • We are not responsible for delays caused by courier services or unforeseen circumstances
  • Customers must ensure availability to receive the order at the provided address

6. Returns & Refunds

  • All returns and refunds are subject to our Return & Refund Policy
  • We do not accept returns for used personal care products unless defective

7. User Responsibilities

By using our website, you agree:

  • Not to use our products or services for any illegal or unauthorized purpose
  • Not to provide false or misleading information
  • Not to misuse the website in any way that may harm our business

8. Intellectual Property

  • All content on this website (images, text, logo, branding) is the property of BilAfiya
  • Unauthorized use, copying, or reproduction is strictly prohibited

9. Limitation of Liability

  • BilAfiya is not liable for:
    • Any indirect, incidental, or consequential damages
    • Misuse of the product beyond its intended purpose
  • Customers are responsible for using the product as per provided instructions

10. Privacy

  • Your personal information is handled according to our Privacy Policy
  • We do not sell or misuse your personal data

11. Order Cancellation & Refusal

  • We reserve the right to cancel or refuse any order at our discretion
  • Repeated fake orders or refusal to accept COD deliveries may result in:
    • Permanent restriction from future orders

12. Governing Law

  • These Terms shall be governed by the laws of Pakistan
  • Any disputes shall be subject to the jurisdiction of local courts in Pakistan

13. Contact Information

For any questions regarding these Terms:

WhatsApp: +923094336445
Email: info.bilafiya@gmail.com

Important Note

By placing an order with BilAfiya, you confirm that you have read, understood, and agreed to these Terms of Service.