Privacy policy

At BilAfiya, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or place an order.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Personal details: Name, phone number, shipping address
  • Order details: Products purchased, order history
  • Communication data: Messages via WhatsApp, email, or customer support
  • Technical data: IP address, browser type, device information, and website usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Confirm orders (via call or WhatsApp)
  • Provide customer support
  • Improve our website, products, and services
  • Send updates related to your order
  • Run marketing and advertising campaigns (including Meta ads)

3. Sharing of Information

We do not sell your personal information.

We may share your data only with:

  • Courier companies for delivery purposes
  • Payment partners (if applicable)
  • Marketing platforms (such as Meta/Facebook, Google) for ads and analytics

All third parties are required to protect your data.

4. Data Security

We take reasonable steps to protect your personal information from:

  • Unauthorized access
  • Misuse or disclosure

However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Show relevant ads

You can choose to disable cookies in your browser settings.

6. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Opt out of marketing communications

To exercise these rights, contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

Important Note

By using our website and placing an order, you agree to the terms outlined in this Privacy Policy.